1. Introduction
Meal Journaling ("we," "our," or "us") operates the Meal Journaling platform, including our website and SMS-based nutrition coaching services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, and password when you create an account.
- Patient Information: Name, phone number, dietary restrictions, health goals, and weight targets provided by nutrition coaches for their patients.
- SMS Messages: Text messages sent to and received from our SMS check-in service, including nutrition updates, questions, and responses.
- Usage Data: Information about how you interact with our platform, including check-in history, adherence scores, and progress data.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our nutrition coaching platform.
- Send SMS check-in prompts and respond to patient messages.
- Generate AI-powered nutrition insights and adherence analysis.
- Enable coaches to monitor patient progress and provide personalized guidance.
- Communicate with you about your account, updates, and support.
4. SMS Messaging
By providing a phone number through a nutrition coach, patients consent to receive SMS messages. These messages include:
- Personalized nutrition check-in prompts.
- AI-generated responses to patient messages.
- Progress updates and links to view progress dashboards.
Message frequency varies based on the check-in schedule set by your coach (typically daily or weekly). Message and data rates may apply. Patients may opt out of SMS messages at any time by texting STOP. For help, text HELP or contact us at the email below.
5. Data Sharing
We do not sell your personal information. We may share information with:
- Your Nutrition Coach: Coaches can view check-in data, adherence scores, and conversation history for their patients.
- Service Providers: Third-party services that help us operate our platform, including Twilio (SMS delivery), OpenAI (AI analysis), and Supabase (data storage). These providers are bound by their own privacy policies and data processing agreements.
- Legal Requirements: When required by law, regulation, or legal process.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Check-in data and conversation history are retained to support ongoing coaching. You may request deletion of your data by contacting us.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Opt out of SMS messages at any time by texting STOP.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at support@nutricoach.app.